Ghana Is Key Market for Delta –- Senior Vice President
Perry A. Cantarutti, Delta Air Line’s Senior Vice President of Delta Air Lines, in charge of Europe, Middle East, Africa and India, has said that Ghana is a key market for Delta in view of its stable economy, natural resources and serene environment.
For this reason, Delta has lined up attractive products for passengers traveling to and from Ghana to boost the airline’s services and strengthen its presence in the country.
Speaking on Delta’s investment in Ghana and its newly-introduced products, Mr. Cantarutti announced the launch of an energy and mining desk for customers in Ghana, describing it as unique to the market and exclusive for Delta customers within the energy and mining industries.
The desk, offers a broad array of benefits, including discounts on Business Class and some Economy Class fares, complimentary protocol by Delta service at the Kotoka International Airport for BusinessElite passengers and a dedicated phone line service.
He indicates that the services were geared towards addressing the needs of Ghana’s fast growing oil and gas industry, adding that “the initiative demonstrates Delta’s strong and continued commitment to the Ghanaian market.”
Mr. Cantarutti said Delta has undertaken service training programmes for frontline employees and flight attendants to improve services, both on the ground and onboard, pointing out that “for instance, our menus now feature meals appealing to our Ghanaian customers.”
The Delta vice president said two new departure gates at the Kotoka International in Accra, which the airliner built in partnership with Ghana Airports Company and KLM, had improved their ground service tremendously, including personal escort – from check-in to the gate.
He said the company has voted about $2 billion to expand and improve its operations worldwide, including the continuation of Delta’s internship programme in Africa as well as its future investment plans on the continent.
Delta Air Lines launched its first business school internship programme in Ghanalast year, offering interns on-the-job training and valuable work experience. The programme is also in four other African countries.
Delta’s future plans for Africa would see the development of a Global Positioning System (GPS) in Liberia airspace to shift navigational tools to aircraft based equipment.
GPS is a space-based satellite navigation system that provides location and time information in all weather, anywhere in the world, 24 hours a day.
Other investments comprise rollout of energy and mining desk across Africa and deepening partnership with Air Nigeria to consolidate Delta’s footprint on the continent.
Source: Ghanaian Times